Refund Policy

1. Right of Withdrawal (EU Consumers)

Under EU consumer protection law, you have the right to withdraw from your purchase within 14 days without giving any reason. This withdrawal period expires 14 days after the day of the conclusion of the contract.

To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g., an email). You may use the contact details below.

2. How to Request a Refund

To request a refund, please contact us with:

• Your order number or transaction ID
• The email address used for the purchase
• Brief reason for the refund (optional, but helps us improve)

3. Refund Processing

All refunds are processed through Paddle.com, our payment provider and Merchant of Record. Once approved:

• Refunds are typically processed within 5-10 business days
• The refund will be credited to your original payment method
• You will receive a confirmation email from Paddle

Please note that your bank or payment provider may take additional time to reflect the refund in your account.

4. Eligibility

All digital products purchased from SWISSER are eligible for a refund within the 14-day period. This includes:

• Website templates
• UI kits
• Headless e-commerce solutions
• Dashboard templates
• All other digital products

5. After a Refund

Upon receiving a refund:

• Your license to use the product is revoked
• You must delete all copies of the product from your systems
• You may not use the product in any current or future projects

6. Abuse Prevention

We reserve the right to refuse refund requests in cases of suspected abuse, such as repeated purchases and refunds of the same or similar products. We may also refuse service to accounts with a history of refund abuse.

7. Technical Issues

If you experience technical issues with a product, we encourage you to contact our support team before requesting a refund. Many issues can be resolved quickly, and we're happy to help you get the most out of your purchase.

8. Contact Us

For refund requests or questions about this policy:

We aim to respond to all refund requests within 2 business days.